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Faqs

  • UPS and Fed Ex have started an initiative to renegotiate customer contracts to include the elimination of the Guaranteed Service Refunds (GSR’s)/Money Back Guarantee. They have also added language to their agreements stating the use of a third party to track shipments is strictly prohibited. Why are they doing this?

    The carriers are aware that shippers do not have the tools or resources to identify, claim and reconcile late delivered shipments. If it were to the shipper’s advantage to waive their right to claim their money back for i.e. late deliveries, the carriers would not be asking them to do so.

  • The carriers have also added language into their agreements in which users waive their rights to hold the carriers to an on time delivery standard because the carrier gave you an extra 2% discount (which you could have received without having to give up your right for late delivery refunds because they want your business!).

    The carriers will typically offer an additional incentive in exchange for you not holding them to a guaranteed service standard. They may also try to add language in their agreement stating that as long as they are 98% on time, you cannot file for a late delivery (with the carrier auditing themselves!). Neither of these should ever be acceptable.

  • If your carrier asks you to waive your right to audit your invoices for late deliveries, a big RED FLAG should go up. The carrier’s goal is to deter you and professional auditing companies from thoroughly analyzing and auditing your invoices.

    Throughout years of negotiating carrier agreements, we are confident that you will be able to receive the so-called “additional incentives” the carriers may offer you while also maintaining the right to hold them to their delivery guarantees.

  • Otherwise what is the difference between Fedex/UPS over regular US postal service?

    IT IS THE DELIVERY GUARANTEES!